One client
who works in a big company in Hanoi needed to extend Vietnam visa for his wife
and children. He called many visa agents; some said YES, some said NO, for
those who said YES, gave him different quotation. When he contacted us, we also
said that we could get the visa extended but he did not believe any more. I
tried to ask for a meeting so that I could ensure him, he refused to. I kept
contact with him and knew that he decided to let the wife and children leave
Vietnam and came back with a new visa. One month later, he called again and
said his visa is about to expire, I said I would be able to extend for him.
Again, he gave doubt as others said NOT possible. I told him that I could get
Vietnam visa extended for 1 month more for him for sure and that I was willing
to come to meet him in person to collect the passport along with the passport
receipt and he didn’t need to pay us till the extension is ready. One week
later, the extension was ready, I informed him and he invited to his house. He
offered me Masala tea, I really enjoyed this tea. He was so happy. He said that
he had lived in Hanoi almost 1 year and he knew different people who provided
this Vietnam visa service. He considered getting visa extended with somebody
else who offered cheaper price but then he had a strong belief on me, his heart
urgered him to work with me even though we had not met in person yet. We then
continued talking about the life in Hanoi and I introduced him some attractions
nearby Hanoi like Van Phuc Silk village, Bat Trang ceramic village, some shopping malls so that his family
could visit during their free time.
I told him
that our company is just a small one and there is a few people know about us
but we care about our clients’ satisfaction and we build the trust with every
single client. We work with all our kind hearts.
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