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What makes you decide to choose an online service ?



One client who works in a big company in Hanoi needed to extend Vietnam visa for his wife and children. He called many visa agents; some said YES, some said NO, for those who said YES, gave him different quotation. When he contacted us, we also said that we could get the visa extended but he did not believe any more. I tried to ask for a meeting so that I could ensure him, he refused to. I kept contact with him and knew that he decided to let the wife and children leave Vietnam and came back with a new visa. One month later, he called again and said his visa is about to expire, I said I would be able to extend for him. Again, he gave doubt as others said NOT possible. I told him that I could get Vietnam visa extended for 1 month more for him for sure and that I was willing to come to meet him in person to collect the passport along with the passport receipt and he didn’t need to pay us till the extension is ready. One week later, the extension was ready, I informed him and he invited to his house. He offered me Masala tea, I really enjoyed this tea. He was so happy. He said that he had lived in Hanoi almost 1 year and he knew different people who provided this Vietnam visa service. He considered getting visa extended with somebody else who offered cheaper price but then he had a strong belief on me, his heart urgered him to work with me even though we had not met in person yet. We then continued talking about the life in Hanoi and I introduced him some attractions nearby Hanoi like Van Phuc Silk village, Bat Trang ceramic village, some shopping malls so that his family could visit during their free time.

I told him that our company is just a small one and there is a few people know about us but we care about our clients’ satisfaction and we build the trust with every single client. We work with all our kind hearts. 





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